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Divanex Technologies

Engineering High-Scale Reality

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FREQUENTLY ASKED QUESTIONS // TRANSPARENT CLARITY

Everything You Need to Know AboutPartnering With Divanex

Clear, transparent answers regarding milestone-based pricing, 100% intellectual property ownership, 2-week sprint cadences, SLA guarantees, and ongoing technical maintenance.

KNOWLEDGE BASE // TRANSPARENT POLICIES
VERIFIED
Support Availability
24/7/365
Global Engineer Coverage
Response Window
< 15 Mins
WhatsApp Business & Slack
IP Transfer Policy
100%
Zero Vendor Lock-In
Warranty Period
30-Day
Free Post-Launch Hypercare
Next Sprint:Ready
Book Briefing
BEFORE YOU ASK // STRAIGHT ANSWERS

The Questions Clients Actually Ask Before Signing

What it costs and when you pay, who owns the code, what happens if we run late, and who picks up the phone six months after launch.

It depends on scope, but we quote a fixed price per milestone rather than an open hourly meter, so you always know the number before work starts. Smaller products usually land in the low tens of lakhs; a full ERP or hospital system is more. Send us a short brief and you will get a real figure, not a vague range.

Have a specific question not listed here?
Chat directly with our senior solutions architect.
Ask on WhatsApp
Knowledge Index

Explore Questions by Topic Category

Navigate directly to the answers you need or browse our comprehensive knowledge policies below.

IP & Contracts

Source code ownership, Git repo transfer, and NDA agreements.

Pricing & Invoicing

Milestone-gated payments, wire transfers, and currency support.

Sprint Execution

14-day cadence, daily standups, and bi-weekly live staging demos.

Security & SLAs

OWASP standards, security hardening, and resilient high-availability SLAs.

Tech Stack & Code

Next.js, React Native, Python, Go, and PostgreSQL architecture.

Post-Launch Hypercare

30-day warranty, retainer options, and emergency incident SLA.

Legal Governance

IP Ownership & Contract Governance Policies

Complete legal clarity and peace of mind. Our agreements are straightforward, institutional, and founder-friendly.

100% Intellectual Property Assignment

Upon milestone completion and invoice clearance, all custom code, architectural designs, algorithms, and documentation become your sole, exclusive intellectual property.

Mutual Non-Disclosure Agreement (NDA)

We sign a comprehensive bilateral NDA before reviewing proprietary PRDs, business models, or code repositories, protecting your trade secrets with strict legal remedies.

No Vendor Lock-In Frameworks

We build strictly with open-source industry standard runtimes (Next.js, Node, Python, PostgreSQL). We never inject proprietary, closed-source dependencies.

Direct GitHub Organization Transfer

All code repositories are initialized directly under your company's GitHub or GitLab organization with your internal team retaining administrative master keys.

Operational Continuity

Post-Launch Support & Hypercare Guide

We don't abandon you on launch day. Our comprehensive post-deployment protocols ensure smooth production operations.

INCLUDED IN ALL BUILDS

30-Day Zero-Cost Hypercare

Immediate priority bug fixing for any discrepancies against agreed sprint specifications, server log monitoring, and DNS stabilization.

CONTRACTUAL SLA
OPTIONAL RETAINER

Ongoing Monthly Maintenance Pod

Dedicated senior engineer allocated for security dependency updates, framework patching, performance audits, and small feature backlogs.

CONTRACTUAL SLA
CRITICAL PLATFORMS

24/7 Production Incident SLA

Under 15-minute P1 response time guarantee with direct on-call pager escalation for high-volume SaaS, fintech, and e-commerce applications.

CONTRACTUAL SLA
Financial Logistics

Payment & Invoicing Terms

Frictionless global billing tailored for early-stage startups and multinational enterprise accounting teams alike.

Global Currencies Supported

Invoices issued in USD ($), EUR (€), GBP (£), and INR (₹) with zero cross-currency conversion markups.

Payment Rails & Methods

Bank wire transfers (ACH, SWIFT, SEPA, NEFT/RTGS), corporate credit cards via Stripe, and escrow options for enterprise contracts.

GST & Tax Compliance

Full corporate invoicing with tax IDs, GST / VAT compliance receipts, and standardized accounting documentation.

Milestone-Gated Releases

No open-ended monthly burn. Payments are tied to agreed sprint gates and explicit customer acceptance.

Collaboration Discipline

Timezone & Communication Policy

Distance is never a barrier. Our battle-tested async protocols ensure high velocity across global timezones.

Guaranteed 4-Hour Daily Working Overlap

Whether you are located in New York (EST), California (PST), London (GMT), or Dubai (GST), our teams maintain a guaranteed 4-hour daily overlap for live syncs.

Async-First Culture with Loom & Linear

No unnecessary meetings. Detailed video walkthroughs, clear ticket specifications on Linear, and daily Slack digests keep decisions moving 24/7.

Direct WhatsApp Business Channel

Direct access to your dedicated technical lead on WhatsApp for urgent queries, with a verified sub-15 minute response time during business hours.

Zero Junior Account Manager Buffers

You converse directly with the engineers and architects writing your code, eliminating misunderstandings and game-of-telephone delays.

Real Human Assistance

Didn't Find Your Answer? Direct Support Channels

Our engineering team is always on standby to discuss your technical architecture or answer questions.

WhatsApp Business Hotline

Fastest response for quick architecture questions (< 15 mins).

Engineering Email Desk

Send PRDs, RFPs, and architecture specifications for 24h review.

Discovery Call Calendar

Book 30-Min Call →

Select a convenient time for a video discussion with a lead architect.

No obligation // Reply within a working day

Still Have Questions About Your Specific Architecture?

Speak directly with our technical leads on WhatsApp or book a free 30-minute discovery call to discuss your exact project requirements.

100% IP & Code Transfer
24-Hour Scope Response
GLOBAL TIMEZONE OVERLAP // CLIENT COVERAGE

Global Client Coverage & Regional Desks

Primary engineering runs out of our Jaipur HQ, with dedicated client coverage and active timezone overlap across APAC, the Middle East, and North America.

OPERATING HOURS Live Now
Mon – Fri: 10:00 AM – 08:00 PM
Sat–Sun: Closed (24/7 Escalations Active)
WhatsApp Direct

India

Jaipur, Rajasthan

IN
Engineering HQ & Core R&D Lab
LOCAL TIME (IST)IST (UTC+5:30)
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PHYSICAL ADDRESS
Office 104, Vaishali Tower 2nd, Nursery Circle, Vaishali Nagar, Jaipur 302021

Hong Kong

Tsuen Wan, New Territories

HK
APAC Client Coverage Desk
LOCAL TIME (HKT)HKT (UTC+8:00)
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PHYSICAL ADDRESS
FLAT/RM E (36) 3/F Superluck Industrial Centre Phase 2, 57 Sha Tsui Rd, Tsuen Wan

United Arab Emirates

Dubai Media City

AE
MENA Client Coverage Desk
LOCAL TIME (GST)GST (UTC+4:00)
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PHYSICAL ADDRESS
Building C8, Dubai Media City, Dubai, United Arab Emirates

Canada

Newmarket, Greater Toronto

CA
North America Client Coverage Desk
LOCAL TIME (EST)EST (UTC-5:00)
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PHYSICAL ADDRESS
105 Sawmill Valley Dr, Newmarket, ON L3X 1S4, Canada
Enterprise Multi-Region SLA: All client communications routed to nearest regional engineering lead within < 15 minutes.
100% In-House Engineers
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